Alleo User Terms & Conditions

Alleo User Terms & Conditions

Version: 2.0

Effective Date: 4 April 2025

Alleo B.V (“Alleo”) offers an integrated platform that enables employees to view and modify their secondary employment benefits, as well as a separate employer portal that enables authorized employer representatives to view the use of the platform by employees (together referred to as the "Platform").

Within the Platform, employees can select secondary benefits, products and services in a marketplace ("Benefits"). Benefits may also consist of products or services offered by third parties ("Partners").

These terms of use (the "Terms") apply to your use of the Platform. By accepting these Terms, an agreement is formed between you and Alleo (the "Agreement").

General‍
1. Alleo reserves the right to amend these Terms and will notify you of such changes. A revised version of the Terms takes effect immediately after being posted at https://www.alleo.nl/user-terms-conditions. If you do not agree to the amended Terms, you may terminate your account and discontinue your use of the Platform. Continued use of the Platform after being notified of a revised version constitutes acceptance of the new Terms.
2. By accepting the Terms and using the Platform, you confirm that:
  1. you are at least 16 years old;
  2. you are employed by an employer that is a customer of Alleo;
  3. you will use the Platform in accordance with these Terms;
  4. all information provided by you during registration and use of the Platform is truthful and accurate.

The Platform‍
1. Within the Platform, you receive a personal account ("Account") from your employer, after which you get a personal, non-transferable right to use the Platform and the content and Benefits available therein.
2. Alleo will make efforts to ensure that the Platform and the data available therein are available as much as possible without defects and without interruption. However, the Platform only contains the functionality available at the time of your use ("as is" availability). Alleo offers no guarantees regarding availability, functionality, or suitability for specific purposes of the Platform. We do not guarantee the completeness or continuous availability of data entered into the Platform.
3. Alleo can make changes to the Platform at any time, including adding, modifying, or removing features, security-related changes, modifying or removing information available in the Platform (including available Benefits), and other (technical) changes. Alleo is also entitled to (partially) limit the availability of the Platform or to terminate (certain functionality in) the Platform entirely, without becoming liable.
4. The use of the Platform is at your own expense and risk. Alleo is not responsible for the accuracy or completeness of entered or available data in the Platform. Reliance on information shown in the Platform is entirely at your own risk, and we are not liable for damage resulting from actions you take or omit based on the information shown in the Platform.

Use of the Platform‍
1. The login details you obtain when creating an Account are strictly personal. You must keep your login details secure and not share them with third parties.
2. Any use of the Platform under your account name, by you or a third party, is for your account and expense.
3. The information you submit in the Platform must be correct and up-to-date at all times. We reserve the right to suspend, terminate, or limit your right to use the Platform if we suspect that the information you provided is incorrect.
4. As a user of the Platform, you agree and accept that we collect usage statistics and usage data, which we aggregate and use to improve the Platform.
5. When using the Platform, it is not allowed to:
  1. Use a device that contains viruses, Trojan horses, worms, bots, or other malicious software that can modify, damage, disable, infect, or remove the Platform or make it unavailable or inaccessible;
  2. Knowingly deploy manual or automated software, devices, or other processes to scrape content from the Platform or otherwise extract information from the Platform;
  3. Use information available in the Platform for a purpose other than intended by us, unless you have our permission to do so;
  4. Reproduce or decompile the Platform or apply reverse engineering, unless permitted by mandatory law;
  5. Remove security measures and/or circumvent technical limitations of (including restrictions on the use of) the Platform.
6. We are entitled at our discretion to suspend or terminate your Account and/or limit or terminate your use of the Platform, particularly when you violate one or more provisions of these Terms, infringe our rights or those of a third party, or act in violation of applicable laws or regulations.
7. Your employer reserves the right to suspend or terminate your Account at its sole discretion. Alleo bears no responsibility for such decisions. Any objections or disputes regarding the suspension or termination of your Account must be addressed directly with your employer.

Benefits‍
1. Alleo offers Benefits on the Platform. You can choose Benefits within the budget allocated to you or other limits set by your employer. Chosen Benefits cannot be unilaterally converted back to budget or otherwise undone.
2. You cannot derive any rights from the overview of Benefits visible in the Platform at any given time. Alleo can adjust the offer of Benefits at any time (including removing Benefits or adjusting their prices or conditions).
3. If a Benefit consists of a service or product (such as a voucher or subscription), a separate agreement is established when you choose this Benefit (a "Delivery Agreement"). The following applies to Delivery Agreements:
  1. If the Benefit is offered by Alleo, the Delivery Agreement is directly established between you on one side, and both Alleo and Alleo Platform Transactions B.V. (a group company of Alleo responsible for financial settlement) on the other. Additional terms and conditions of Alleo apply to this Delivery Agreement, which are shown before you make a final choice for the Benefit;
  2. If you choose a Benefit offered by a Partner, the Delivery Agreement is established between Alleo Platform Transactions B.V. (a group company of Alleo) and the Partner, but on order and for the account of your employer. The product or service involved is delivered to you. The following is relevant for this type of Delivery Agreement:
    1. the Partner provides the Benefit to your employer through the intermediary of Alleo Platform Transactions B.V. Only the Partner is responsible for the delivery of the products and services involved. In this context, Partner (and not Alleo) is solely liable for damage that you suffer, directly or indirectly, in connection with the execution of the Delivery Agreement or the chosen Benefit;
    2. you are authorized by your employer to establish a Delivery Agreement for their account, within the budget allocated to you. Your employer determines whether they remain the owner of the delivered item (if relevant) or whether ownership is transferred to you;
    3. the Delivery Agreement is governed by the Partner's delivery terms, as accepted by you at the moment you choose the Benefit;
    4. if a Partner requires that one or more additional conditions be met before the Partner can deliver the Benefit, the Delivery Agreement is established after these additional condition(s) have been met. This condition may consist of concluding a further, direct agreement between you and the Partner. If this is the case, Alleo Platform Transactions B.V. does not become a party to this further agreement, and this further agreement is established separately from the Delivery Agreement; and
    5. the Delivery Agreement is concluded for the duration contained in the Delivery Agreement itself or, if not, for an indefinite period. For a Delivery Agreement of indefinite duration, Alleo Platform Transactions can terminate it at any time, effective from the first day of the following calendar month. Delivery Agreements also automatically end when the agreement between Alleo and your employer ends. Unless otherwise agreed between you or your employer in a further agreement with the Partner, the Partner's obligation to deliver the Benefit also lapses in that case.
4. Use of a Benefit is at your own expense and risk. You waive and release Alleo and its subsidiaries, affiliated companies (including Alleo Platform Transactions B.V.), partners, officers, directors, employees, and agents from all liabilities arising from or related to actions, errors, violations, misrepresentations, misconduct, breach of contract, or negligence of a Partner, the unavailability of a Benefit, or when you are prevented from redeeming a Benefit. Descriptions of products or services available in the Platform are provided by Partners and adjusted by Alleo. Alleo is not responsible for performance, availability, or quality claims related to Benefits.
5. Alleo may verify your identity prior to processing a redemption of a Benefit. Alleo may decide not to grant the Benefit to a particular user if this is reasonably deemed necessary to comply with applicable law. If a Benefit is no longer available prior to placing the order and/or during its processing, Alleo will cancel the order, without becoming liable to you. Alleo reserves the right not to process or cancel placed orders for the redemption of a Benefit whose price has been incorrectly placed on the Platform due to an error. In both cases, Alleo will inform you of this.

Payments and Taxes‍
1. Use of the Platform is free. If you choose Benefits within the allocated budget or other limit, there are no costs involved for you. If you enter into a Delivery Agreement, it may be that you have to pay part of the Benefit yourself. You must use the payment options made available to you at that time. Additional terms may apply to payment, which will be made known to you within the Platform. Only after you have paid the full amount for the Benefit will Alleo or the Partner proceed with the execution of the Delivery Agreement.
2. If you do not (fully) meet your payment obligation, Alleo or the Partner entering into the Delivery Agreement is not obliged to deliver the Benefit or it may suspend the delivery of the Benefit until the due amount has been paid in full.
3. The relevant tax authorities may consider your repayment of Benefits as taxable income. Furthermore, your employer may report the offering of Benefits to the tax authorities as an additional compensation provided to you. You are responsible, together with your Employer, for determining whether you need to include the redemption of Benefits as additional income in your tax return. You indemnify Alleo against any claim from a tax authority in connection with the use of the Platform or the redemption of Benefits.

Term and Termination‍
1. The Agreement you enter into by accepting these Terms is for an indefinite period and remains in force until:
  1. Your employer terminates its commercial relationship with Alleo; or
  2. Alleo, your employer, or you terminate(s) your account.
2. You can terminate your account by sending an email to support@alleo.nl. Alleo is entitled to immediately suspend or terminate your account if you violate these Terms.
3. Upon termination of your Account, the Agreement between you and Alleo ends, and all rights granted to you under the Terms immediately expire. You will no longer have access to the Platform upon termination. The termination of your Agreement with Alleo does not affect concluded Delivery Agreements, which remain in full force.

Third-Party Services and Content‍
1. The Platform may contain functionality that links you to third-party content. Such websites or services are not under Alleo's control. Alleo is therefore not responsible for the content of a linked website, or changes to such websites maintained by third parties. The placement of a link to another website does not imply that the (content of the) website has been approved by Alleo or its licensors.

Intellectual Property Rights‍
1. All intellectual property rights relating to the Platform and the content available therein, including content protected by copyrights, trademark rights, patent rights, design rights, trade name rights, database rights and neighboring rights, as well as rights to know-how ("IP Rights"), vest in Alleo or its licensors. Nothing in these Terms constitutes the transfer of IP Rights from one party to another. When creating an Account, Alleo grants you a personal right to use the Platform, in accordance with the provisions in these Terms.
2. Alleo is entitled to collect and use data relating to your use of the Platform for internal business purposes. Alleo will not share performance data with unaffiliated third parties unless this data is made anonymous or non-identifiable, or disclosed in aggregate form, in all cases always in such a way that the performance data does not contain personal data about you.
3. You retain all IP Rights relating to the data entered into the Platform by or on behalf of you. You grant Alleo the perpetual right to use this data for its business purposes, including but not limited to executing the Agreement.
4. The Platform contains trademarks of Alleo and its Partners (both word and figurative marks). You may not copy, display, or otherwise use any of these trademarks without prior written permission from the trademark holder..

Privacy‍
1. When creating an Account and using the Platform, you provide personal data to us. We process this personal data as a processor in accordance with the agreements we have made about this with your employer (the controller). If and to the extent that we process your personal data ourselves as a controller (for example, if we deliver a Benefit to you), we process your personal data in accordance with our privacy statement, which is available at https://alleo.nl/static/privacy-policy/.
2. When entering into a Delivery Agreement with a Partner, it may be necessary for the Partner to process your personal data. The Partner is responsible for these processing activities and its compliance with applicable laws and regulations in this area. Alleo will make any applicable privacy policy of the Partner available to you before you enter into the Delivery Agreement with the Partner.

Limitation of Liability‍
1. The use of the Platform is at your own risk, and we exclude any liability for damage you suffer in connection with the use of the Platform, to the extent legally permitted. In all cases, Alleo's liability - on whatever grounds - is limited to compensation for your direct damage up to a maximum amount of EUR 250.
2. Direct damage in the sense of the previous section means exclusively:
  1. Property damages;
  2. Reasonable costs incurred to prevent or limit direct damage that could have been expected as a result of the incident on which the liability is based; and
  3. Reasonable costs incurred to determine the cause of the damage.
3. Any liability for damages other than direct damages ("indirect damages"), including - but not limited to - consequential damage, loss and/or damage to data, loss of profit, loss of business opportunities, revenue or goodwill, is excluded.
4. The liability limitations mentioned in this article do not apply if your damage is the result of our intent or gross negligence on the part of Alleo.
5. Alleo is not liable for damage claimed by you in connection with the execution of a Delivery Agreement or a Benefit that is not delivered by Alleo itself. Any damage you believe you have suffered in connection with a Delivery Agreement that you have concluded with Alleo is eligible for compensation within the provisions of the relevant Delivery Agreement.
6. You indemnify Alleo against all claims from third parties that result from or are related to your violation of a provision of these Terms or your execution of a Delivery Agreement.
7. Alleo is not liable for any damages resulting from an event beyond Alleo's reasonable control, including, but not limited to, floods, extraordinary weather conditions, earthquakes or other natural phenomena, fire, wars, riots, labor disputes, accidents, government measures, failures of our suppliers (including Partners) to meet their obligations, communication failure (including internet), power outage or equipment or software failures.

Final Provisions‍
1. Alleo may assign this Agreement or its rights and obligations to a third party without your prior consent. You need prior consent from Alleo to assign your rights.
2. If any provision is invalid or unenforceable, it shall be interpreted to reflect the parties’ intentions as closely as possible, and the remainder of the Terms will remain valid.
3. Dutch law governs the Agreement and these Terms. The competent court of Amsterdam, the Netherlands, has exclusive jurisdiction over disputes.

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