Terms of Use
Alleo Terms of Use
Version: 2.0
Effective Date: April 4, 2025
Alleo B.V. ("Alleo") offers an integrated platform where employees can view and customize their secondary employment benefits, as well as a separate employer portal where authorized users from an employer can gain insight into the platform's usage by various employees (collectively referred to as the “Platform”).
Within the Platform, employees can take advantage of certain benefits in a marketplace (“Benefits”). Benefits may also include products or services from third parties (“Partners”).
These terms of use (the “Terms”) apply to your use of the Platform. By accepting them, a contract is established between you and Alleo (the “Agreement”).
General
Alleo reserves the right to amend the Terms and will inform you about this. A revised version of the Terms will take effect immediately after it is posted at https://www.alleo.nl/user-terms-conditions. If you do not agree to the modified Terms, you may terminate your account and discontinue your use of the Platform. Continued use of the Platform after notification of a revised version will be considered acceptance of the new version of the Terms.
By accepting the Terms and using the Platform, you declare the following:
you are at least 16 years old;
you are, at all times you use the Platform, an employee of an employer who is a client of Alleo;
you will use the Platform in accordance with these Terms;
all information you provide during registration and your use of the Platform is truthful and correct.
The Platform
Within the Platform, your employer provides you with a personal account (“Account”) after which you receive a personal, non-transferable right to use the Platform and the content and Benefits available therein.
Alleo will endeavor to ensure that the Platform and the data available therein are available as much as possible without defects and without interruption. However, the Platform only contains functionality as available at the time of your use ("as is" availability). Alleo does not guarantee the availability, functionality, or suitability for specific purposes of the Platform. We are not liable for the completeness or continuous availability of data entered in the Platform.
Alleo may make changes to the Platform at any time, including adding, modifying, or removing features, security-related changes, modifying or removing information available in the Platform (including the available Benefits), and other (technical) changes. Alleo is also entitled to limit the availability of the Platform (in part) or to terminate (certain functionality in) the Platform entirely, without becoming liable.
Your use of the Platform is at your own risk. Alleo is not responsible for the accuracy or completeness of data entered or available in the Platform. Relying on information displayed in the Platform is entirely at your own risk, and we are not liable for damages resulting from actions you take or fail to take based on the information displayed in the Platform.
Use of the Platform
At your Employer's request, Alleo will create a personal account for you, after which you can request a code to access the Platform with your email address provided by the employer. Your login credentials are strictly personal. You must keep your login credentials secure and not share them with third parties.
Any use of the Platform under your account name, by you or a third party, is at your own expense and under your responsibility.
The information you submit in the Platform must always be correct and up to date. We reserve the right to suspend, terminate, or restrict your right to use the Platform if we suspect that the information you provided is incorrect.
As a user of the Platform, you agree and accept that we collect usage statistics and usage data, which we aggregate and use to improve the Platform.
When using the Platform, it is not permitted to:
use a device that contains viruses, Trojans, worms, bots, or other malicious software that may alter, damage, disable, infect, or delete the Platform, or may make it unavailable or inaccessible;
knowingly deploy manual or automated software, devices, or other processes to scrape content from the Platform or otherwise extract information from the Platform;
use information available in the Platform for purposes other than intended by us, unless you have our permission to do so;
reproduce or decompile the Platform or apply reverse engineering unless permitted by mandatory law;
remove security measures and/or circumvent technical limitations of (including limitations on the use of) the Platform.
We reserve the right to suspend or terminate your account at any time and/or to limit or terminate your use of the Platform, especially if you violate one or more provisions of these Terms, infringe our rights or those of a third party, or act in violation of applicable laws or regulations.
Your employer may unilaterally suspend or terminate your account. Alleo is not responsible for such a decision; if you disagree with this decision, you may only contact your employer.
Benefits
Within the Platform, Benefits are offered. You can choose Benefits within the budget allocated to you or otherwise within the limits set by your employer. Prices of available Benefits are listed in the Platform, and Alleo reserves the right to change these prices at any time. Selected Benefits cannot be unilaterally converted back to budget or otherwise undone.
You cannot derive rights from the overview of Benefits that is visible in the Platform at any time. Alleo can adjust the offer of Benefits at any time (including removing Benefits or changing their prices or conditions).
If a Benefit consists of a service or product (such as a voucher or subscription), a separate agreement is established when you choose this Benefit (a “Delivery Agreement”). The following applies to these Delivery Agreements:
if the Benefit is offered by Alleo, the Delivery Agreement is concluded directly between you, on the one hand, and both Alleo and Alleo Platform Transactions B.V. (a group company of Alleo responsible for financial settlement) on the other hand. Additional terms of Alleo apply to this Delivery Agreement, which will be presented to you before you definitively choose the Benefit;
if you choose a Benefit offered by a Partner, the Delivery Agreement is concluded between Alleo Platform Transactions B.V. (a group company of Alleo) and the Partner, but on order and at the expense of your employer. The involved product or service will be delivered to you. The following is relevant for this type of Delivery Agreements:
the Partner provides the Benefit to your employer with the involvement of Alleo Platform Transactions B.V. Only the Partner is responsible for the delivery of the involved products and services. In this context, only that Partner is liable for damages you suffer directly or indirectly related to the execution of the Delivery Agreement or the chosen Benefit;
You are authorized by your employer to establish such Delivery Agreements on their behalf, within the budget allocated to you. Your employer determines whether they remain the owner of the delivered goods (if applicable) or if ownership is transferred to you;
these Delivery Agreements are governed by the delivery terms of the Partner, as accepted by you at the moment you choose the Benefit;
if a Partner requires that one or more additional conditions be satisfied before the Partner can deliver the Benefit, the Delivery Agreement is concluded after these additional conditions have been fulfilled. This condition may consist of entering into a further, direct agreement between you and the Partner. If this is the case, Alleo Platform Transactions B.V. will not be a party to this further agreement, and this further agreement will be concluded separately from the Delivery Agreement; and
such a Delivery Agreement is concluded for the duration specified in the Delivery Agreement itself, or if not specified, for an indefinite period. In the case of a Delivery Agreement for an indefinite period, Alleo Platform Transactions may terminate it at any time, effective on the first day of the following calendar month. Delivery Agreements also automatically terminate at the moment the agreement between Alleo and your employer ends. Unless otherwise agreed in a further agreement between you or your employer and the Partner, the obligation of the Partner to deliver the Benefit will also lapse.
Use of a Benefit is at your own expense and risk. You waive and release Alleo and its subsidiaries, affiliated companies (including Alleo Platform Transactions B.V.), partners, officers, directors, employees, and agents from all liabilities that arise from or are related to actions, errors, violations, misrepresentations, misconduct, non-performance, or negligence of a Partner, the unavailability of a Benefit, or when you are unable to redeem a Benefit. Descriptions of the products or services available in the Platform are provided by the Partners and adjusted by Alleo. Alleo is not responsible for performance, availability, or quality claims associated with Benefits.
Alleo may verify your identity prior to processing a redemption of a Benefit. Alleo may decide not to allocate the Benefit to a particular user if this is reasonably deemed necessary to comply with applicable laws. If a Benefit is no longer available prior to the placement of the order and/or during the processing thereof, Alleo will cancel or not process the order without incurring liability to you. Alleo reserves the right not to process or cancel placed orders for the redemption of a Benefit whose price has been incorrectly listed on the Platform due to an error. In both cases, Alleo will inform you.
Payment and Taxes
Use of the Platform is free. If you choose Benefits within the budget allocated to you or other limits, there are no costs associated with this for you. If you enter into a Delivery Agreement, it may be the case that you need to pay part of the Benefit yourself. You must use the payment options that are made available to you at that time. Additional terms may apply to payment, which will be made known to you within the Platform. Only after you have paid the full amount for the Benefit will Alleo or the Partner proceed to execute the Delivery Agreement.
If you do not fully meet your payment obligation, Alleo or the Partner who concludes the Delivery Agreement is not obliged to deliver the Benefit or to suspend the delivery of the Benefit until the amount due has been fully paid.
The Tax Authorities may consider your redemption of Benefits as taxable income. Furthermore, your employer may report the offering of Benefits to the Tax Authorities as an additional compensation granted to you. You and your Employer are jointly responsible for determining whether you need to include the redemption of Benefits as additional income in your tax return. You indemnify Alleo for any claims from a tax authority in connection with the use of the Platform or the redemption of Benefits.
Duration and Termination
The Agreement you enter into by accepting these Terms is for an indefinite period and remains in effect until:
Your employer terminates its commercial relationship with Alleo; or
Alleo, your employer, or you terminate your account.
You can terminate your account by sending an email to support@alleo.nl. Alleo is entitled to suspend or terminate your account immediately if you violate these Terms.
Upon termination of your account, the Agreement between you and Alleo ends, and all rights granted to you under the Terms will immediately expire. You will no longer have access to the Platform. The termination of your Agreement with Alleo does not affect concluded Delivery Agreements, which remain in full force.
Services and Content Linked to Third Parties
The Platform may contain functionality that links you to third-party content. Such websites or services are not under the control of Alleo. Therefore, Alleo is not responsible for the content of a linked website, or changes to such websites maintained by third parties. Placing a link to another website does not imply that the (content of the) website is approved by Alleo or its licensors.
Intellectual Property Rights
All intellectual property rights regarding the Platform and the content available therein, including content protected by copyright, trademark rights, patent rights, design rights, trade name rights, database rights, and neighboring rights, as well as rights to know-how (“IP Rights”), are held by Alleo or its licensors. Nothing in these Terms constitutes the transfer of IP rights from one party to another. When creating an account, Alleo grants you a personal right to use the Platform, in accordance with the provisions in these Terms.
Alleo is entitled to collect and use data regarding your use of the Platform for internal business purposes. Alleo will not share performance data with non-affiliated third parties, unless these data have been anonymized or rendered non-identifiable, or have been disclosed in aggregated form, in all cases such that the performance data contains no personal data about you.
You retain all IP rights regarding the data entered by or on your behalf in the Platform. You grant Alleo the perpetual right to use this data for its business purposes, including but not limited to performing the Agreement.
The Platform contains trademarks of Alleo and its Partners (both word and image marks). You may not copy, display, or otherwise use any of these marks without prior written permission from the trademark holder.
Privacy
When creating an account and using the Platform, you provide us with personal data. We process this personal data as a processor in accordance with the agreements we have made with your employer (the data controller) regarding this. If and to the extent that we process your personal data ourselves as data controller (for example, when we provide you with a Benefit), we process your personal data in accordance with our privacy statement, which is available at https://alleo.nl/static/privacy-policy/.
When concluding a Delivery Agreement with a Partner, it may be necessary for the Partner to process your personal data. The Partner is responsible for these processes and their compliance with applicable laws and regulations in this area. Alleo will provide any applicable privacy policy of the Partner to you before you enter into the Delivery Agreement with the Partner.
Limitation of Liability
Use of the Platform is at your own risk, and we exclude all liability for damages you suffer in connection with the use of the Platform, to the extent permitted by law. In any case, the liability of Alleo – for any reason – is limited to compensation for your direct damages up to a maximum amount of EUR 250,-.
Direct damages in the sense of the previous paragraph means only:
damage to property;
reasonable costs incurred to prevent or limit direct damage that could have been expected as a result of the event on which liability is based; and
reasonable costs incurred to establish the cause of the damage.
Any liability for damages other than the aforementioned direct damages (“indirect damages”), including – but not limited to – consequential damages, loss and/or damage to data, loss of profit, loss of business opportunities, turnover, or goodwill, is excluded.
The liability limitations mentioned in this article do not apply if your damage is the result of our intent or gross negligence on the part of Alleo.
Alleo is not liable for damages claimed by you in connection with the execution of a Delivery Agreement or a Benefit not delivered by Alleo itself. Any damages you believe to have suffered in connection with a Delivery Agreement you have concluded with Alleo are eligible for compensation under the provisions of the relevant Delivery Agreement.
You indemnify Alleo from all claims by third parties resulting from or related to your violation of a provision of these Terms or your execution of a Delivery Agreement.
Alleo is not liable for any damages resulting from an event that is beyond Alleo's reasonable control, including, but not limited to, floods, extraordinary weather conditions, earthquakes or other natural phenomena, fire, wars, riots, civil disturbances, labor disputes, accidents, government actions, failures of our suppliers (including Partners) to fulfill their obligations, a communication failure (including internet), power outages, or failures of equipment or software.
Final Provisions
Alleo is entitled to transfer the Agreement or the resulting rights and obligations in whole or in part to a third party without your prior consent. If you wish to transfer your rights to third parties, prior written consent from Alleo is required.
If a provision of these Terms proves to be invalid, null, or unenforceable, that provision will be interpreted to the greatest extent possible in accordance with the original intentions of the parties, in a manner that is valid and enforceable. The validity and enforceability of the other provisions remain unaffected.
Dutch law applies to the Agreement and these Terms. Only the Dutch court in Amsterdam is competent to take cognizance of disputes arising from or related to the Agreement and these Terms.
