Subprocessors
To deliver our Services seamlessly, Alleo partners with a select group of trusted third-party service providers (“Subprocessors”). These Subprocessors provide essential infrastructure, hosting, communication, analytics, payment, and support services to ensure the Alleo platform remains secure, efficient, and highly reliable for your team.
We maintain this page to give our clients clear and transparent insight into the Subprocessors we use, where data is processed, and the security measures in place. The specific Subprocessors involved in handling your data depend on the specific features and Services your organization uses on Alleo. Therefore, not all Subprocessors listed below will apply to every corporate client.
We update this page from time to time to reflect any changes in our Subprocessor network. Clients will be notified of these updates in compliance with the notification procedures outlined in our Data Processing Agreement (DPA).
Sub-processor | Location of processing | Scope of Service | Transfer Mechanism / Notes |
Amazon Web Services (Amazon Web Services EMEA SARL; Amazon Web Services, Inc.) | Primary data residency: Ireland (eu-west-1). Contracting entity: Amazon Web Services EMEA SARL, Luxembourg. Parent/affiliates: Amazon Web Services, Inc. (US). | Hosting / IaaS: VM/containers, object storage, databases, backups, networking, monitoring. | Data stored in EU regions; support/maintenance may involve access from outside the EEA. Safeguarded by AWS GDPR Data Processing Addendum and EU SCCs. |
Intercom (Intercom R&D Unlimited Company, Intercom, Inc.) | Primary data residency: Ireland. Contracting entity (EU customers): Intercom R&D Unlimited Company (IE). Parent/affiliates: Intercom, Inc. (US). | Customer support and engagement platform, live chat, email messaging | Some processing/support may involve transfers to the US. Safeguarded by SCCs under Intercom’s DPA. |
Google Workspaces / Google Cloud (Google Ireland Limited; Google LLC) | Primary data residency: EU (Belgium, Finland, Ireland, Netherlands — data center cluster). Contracting entity (EU customers): Google Cloud EMEA Limited. Parent/affiliates: Google LLC (US). | Productivity and collaboration tools: email, document storage, video conferencing, calendar services | Google may transfer data to US or other countries for support/processing. Safeguarded by SCCs and Google’s DPA. |
Slack | Primary data residency: Germany (Frankfurt — EU primary data center). Contracting entity (EU customers): Slack Technologies Limited (UK/IEt). Parent/affiliates: Slack Technologies LLC / Salesforce, Inc. (US). | Team collaboration and communication platform: messaging, file sharing, project collaboration | Slack may transfer data to the US for delivery/support. Safeguarded by SCCs and Salesforce Binding Corporate Rules (BCRs). |
Hubspot (HubSpot Ireland Limited; HubSpot, Inc.) | Primary data residency: Germany (Frankfurt EU data center). Contracting entity (EU customers): HubSpot Ireland Limited. Parent/affiliates: HubSpot, Inc. (US); HubSpot Germany GmbH (support role). | CRM, marketing automation, contact management, email messaging, analytics, customer engagement tooling. | Transfers outside EEA safeguarded by SCCs under HubSpot’s DPA. |
Stripe | Primary data residency: Europe (primarily Ireland). Contracting entity: Stripe Payments Europe, Limited (Ireland). Parent/affiliates: Stripe, Inc. (US) and group companies worldwide. | Processing of payments by Alleo users to Alleo | Some support/processing may occur outside the EEA. Transfers safeguarded by SCCs and Stripe’s DPA; Stripe also certified under EU-US Data Privacy Framework. |
CashOut (CashOut B.V.) | Primary data residency: Netherlands. Contracting entity: CashOut B.V. (NL). | Processing of budget pay outs to Alleo users | Data processed within the EU; no transfers outside the EEA foreseen. |
Sentry | EU – Frankfurt, Germany (AWS). | For application monitoring and error tracking to ensure the stability and performance of the Alleo platform. | Data is stored within the EU; there is no transfer to a third country for the core storage. For limited flows (support, backups, certain sub-processors), transfer to the US may still occur, covered by the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs). |
Braze | EU – EU instance (AWS, Frankfurt). | Sending user communications and in-app messaging to Alleo users. | Data is hosted within the EU. Residual transfers to the US (e.g., support and sub-processors) are covered by the EU-US Data Privacy Framework, SCCs, and the UK Addendum. |
Zendesk | EU instance (AWS, Frankfurt). | Managing customer support requests and communications. | Primary storage within the EU. Data residency controls hosting, not processing; even with EEA hosting, some processing may occur outside the EU. Residual transfers covered by the EU-US DPF, SCCs, and Binding Corporate Rules (BCRs). |
Posthog | EU – Frankfurt, Germany (AWS eu-central-1). | Product analytics and tracking user behavior within the Alleo platform. | Data is stored within the EU; there is no transfer to a third country for the core storage. Where transfer to the US does occur, Standard Contractual Clauses (SCCs) apply; PostHog also participates in the Data Privacy Framework. |
