What's changing for you?
You're an Alleo customer, for you, it's mainly the name that's changing. What stays the same:
Frequently Asked Questions
Below you'll find answers to the most frequently asked questions about the rebrand.
About the name change.
Why is Alleo rebranding?
When does our new brand name go live?
What changes for me as a customer?
Are you also changing your legal entity?
Why might you still see the name Alleo after October 1st?
Is Epassi the same company as Alleo?
About email & security.
Will I be receiving emails from Epassi?
How do I recognize an official email from Epassi?
Will emails sent to @alleo.nl keep working in the meantime?
About the platform & app.
Will the app experience remain the same?
Will there be any changes to the features or our selection of benefits?
Will the employer portal remain the same?
Are you planning a platform migration?
Will our URLs or login pages change?
Will our integrations with our HR and payroll systems remain seamless?
Are you changing your Chamber of Commerce number, VAT number, or other company details?
As of what date will your invoices be issued under the Epassi name?
Are rates changing?
About communicating with employees.
What is the best way to announce our new name to our employees?
When is the best time to communicate this to your team?
Do your employees need to take action?
What if your team has questions about the rebranding?
Are the communication materials available in multiple languages?
Will our pricing change?
About support
Who is my point of contact during the transition?
Will our support channels remain the same?
Where can I find support and answers to my questions?
What if I still receive an email or invoice from Alleo after October 1st?
How will I be kept in the loop?
Waar kan ik terecht met financiele vragen?
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